Refund Policy

We strive to ensure customer satisfaction. Refunds are applicable only under specific circumstances as outlined below.

Duplicate Payment

If a customer accidentally pays twice for a single transaction, the amount of the duplicate transaction will be refunded via the same source within 15 to 20 working days.

Cancellation/Return Conditions

Cancellation or return must be initiated within 3 days of product delivery.
Once approved, the full amount will be refunded via the original payment method within 10 to 20 working days.
Products must be returned in undamaged, unworn, and brand-new condition.
All product accessories must be returned for a refund.
The company may deduct an amount if the returned product is damaged, used, or not in brand-new condition.

Timeframe for Refund

Refunds will not be processed for requests made after 3 days of product delivery. The company is not responsible for refunds after this timeframe.

Exclusions

No refunds for breakage of frames, sunglasses, or lenses, or fading of frame/goggle colors.
Online transaction charges are non-refundable for order cancellations.
Products must be unworn, with tags, and in their original case and box.

Contact Us

Before initiating a return, contact our support team at 9594677688 (9am to 5pm, Monday to Friday) or email support@eyey.in for assistance.

All products sold by EYEY Optics are authentic, sourced directly from brands, and branded products come with their original warranties.